Frequently Asked Questions

We know roofing can be complex, and you’re bound to have questions. Here are some of the most common things people ask us about our roofing services, process, and what to expect.

What types of roofing services do you offer?

We handle everything from roof inspections, repairs, and maintenance to full roof replacements and new roof installations. We also specialize in storm damage repairs and insurance claim support.

What areas do you serve?

We’re based in San Antonio, TX and proudly serve homeowners and businesses throughout San Antonio, Greensboro NC. also, in the Piedmont Triad Area and the surrounding areas.

Do you work with insurance claims?

Yes, we do. We’ll help you navigate the insurance claim process, from inspecting the damage to working directly with your insurance adjuster to ensure everything is properly documented.

How do I know if I need a new roof or just a repair?

We always start with a thorough inspection. If the damage is minor and isolated, a repair might be enough. If the roof is older or has widespread issues, we may recommend a replacement.

What roofing materials do you offer?

We work with asphalt shingles, metal roofing, tile, and flat roofing systems. We’ll help you choose the best material for your home or business based on budget, durability, and style.

How long does a roof replacement take?

Most residential roof replacements take 1–2 days, depending on the size and complexity. We’ll give you a timeline before we begin and keep you updated throughout the process.

Is your company licensed and insured?

Yes, we are fully licensed and insured for your protection and peace of mind. Our team is trained, experienced, and committed to doing things the right way.

Do you offer free estimates?

Absolutely. We provide free, no-obligation inspections and estimates so you can make an informed decision before any work begins.

What warranties do you offer?

We offer both workmanship warranties and manufacturer warranties, depending on the roofing system you choose. We’ll go over all of this with you before installation.

Can you repair storm or hail damage?

Yes—we specialize in storm damage repairs. We’ll inspect your roof for wind, hail, or water damage, and help with documentation for your insurance claim.

Do you install commercial roofs too?

We do. We offer commercial roofing services including flat roof systems, TPO, and metal options, all tailored to the needs of business owners.

How can I maintain my roof after installation?

We recommend annual inspections, regular gutter cleaning, and trimming nearby trees. We also offer maintenance services to help extend the life of your roof.

Can you help me choose the right color and style?

Yes! We’ll show you samples, review style options, and help you choose something that matches your home’s design and neighborhood standards.

What sets you apart from other roofing companies?

We treat every roof like it’s our own. We’re local, honest, and committed to quality from the first inspection to final cleanup. Our team takes pride in doing the job right.

Do you offer financing?

Yes, we offer flexible financing options to help make your roofing project more affordable. Let us know if you’d like to explore payment plans.

Will someone be on-site during the job?

Always. One of our project leads will be available throughout the project to answer questions and ensure everything is completed safely and professionally.

How do I get started?

Just give us a call or fill out our online form. We’ll schedule your free inspection and walk you through your options based on what we find.

What Homeowners Are Saying

I had an excellent experience with Flores roofing from start to finish. The team was professional, respectful, and eager to help in any way they could. I had a new roof… Read More!

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Ebony Smith

Highly recommend Flores Roofing! We hired them to replace our roof and gutters after hail damage, and the entire experience was excellent. The team was quick, thorough… Read More!

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Courtney Luebke

I cannot recommend Ricky and the Flores Roofing team highly enough. They replaced our roof years ago and have since completed several additional jobs for us including… Read More!

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Emily

    
 
 
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   Kelsey Welborn 
 
 
 
 Trustindex verifies that the original source of the review is Google. We were so impressed by Flores Roofing! They replaced our roof and I wouldn’t recommend anyone else to do it. They were thorough, they were clean, and they were so kind. I’ve never seen a company go above and beyond for cleanliness and care. They also knew we had small children and planned their lunch break around nap time, which I thought was incredibly gracious. I never had any doubts about the quality of work because they sent videos and photos as they were repairing our roof. They worked fast while maintaining top-notch quality. If you’re looking for a roof or gutter repair, call them. You won’t regret it!
  
 
      Posted on Google  
   
   Kaylee L. 
 
 
 
 Trustindex verifies that the original source of the review is Google. I called them out for a roof leak, and I'm so glad I did. They were honest from the start and didn't try to sell me on repairs I didn't need. They took the time to show me exactly where the problem was, explained what caused it, and even showed me photos so I could see it for myself. That really built my trust because I never felt like I was being taken advantage of.
The repair was done quickly, and the whole process was smooth. It's hard to find companies that are this honest and transparent these days. If you're dealing with a roof issue and want someone you can actually trust, I definitely recommend giving them a call.
  
 
      Posted on Google  
   
   Katie Trenerowski 
 
 
 
 Trustindex verifies that the original source of the review is Google. From start to finish, the team was professional, responsive, and genuinely cared about doing the job right. They took the time to answer all of my questions, made sure I understood the roofing issues, and went the extra mile to ensure everything was completed properly. If you're looking for a trustworthy roofing contractor who stands behind their work, I highly recommend them.
  
 
      Posted on Google  
   
   Dianne Harrington 
 
 
 
 Trustindex verifies that the original source of the review is Google. They replaced my roof on the house and garage. They did an excellent job.
  
 
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   Linda Mercer-Dawson 
 
 
 
 Trustindex verifies that the original source of the review is Google. Really good crew! From prepping and repairs to the exterior of our house, and painting and cleanup at the end of the job, they did excellent work with good quality materials, and completed everything we asked for in a reasonable time at a really good price. Aaron and Adelfo were really good with communications and keeping everything on track. These guys worked hard. We were very happy with their work.
  
 
      Posted on Google  
   
   Shirley Castle 
 
 
 
 Trustindex verifies that the original source of the review is Google. Flores Roofing is a great company!  We have used them to install a new roof, install an exhaust fan in our bathroom,  trim work around a garage, replaced back deck floor.  The latest job was to scrape and paint the outside deck, two walk in doors, and a basement garage door.  They always leave everything spotless!  We would give them MORE than 5 stars, if available. Flores, thank you for being such a great partner in keeping our place looking great!  We will always use your company!
  
 
      Posted on Google  
   
   Ginger Bentley 
 
 
 
 Trustindex verifies that the original source of the review is Google. Highly recommend Ricky and his team! They did my roof and now my gutters. Both completed in a timely matter. Excellent clean up.  Very nice people!
  
 
      Posted on Google  
   
   Edmund Piotrowski 
 
 
 
 Trustindex verifies that the original source of the review is Google. Punctual and service provided was excellent

Frequently Asked Questions

What Homeowners Are Saying

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Ebony Smith

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Courtney Luebke

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Emily

29+ Client Reviews

5.0